We take pride in the accomplishment. To us the rating means customers agree that we provide excellent customer service. Although it may not be known to the greater public, Las Vegas Retreats has watched many "competitors" come and go in the last five years. They hide behind new identities in order to mask a history of poor customer service. In the mean time, we have spent our time growing into a mature company, with the same name and owners, that values its customers and does what it takes to have and keep a good reputation.
Since we opened our office on the Strip last year, some competitors have chosen to open P.O. boxes across the street from us. They list these mail drops as their "office" in order to appear like Las Vegas Retreats. They don't realize that the reason we open an office was for our customers. It is located so that visitors can come and see us in person, and have a real crew of people accountable to them.
We don't blame them really. We're a tough act to follow. We wouldn't want to have to compete with us either! But we're not in this for the short term gain. We love what we do and plan to keep doing it for the long term. We want you to know that we appreciate your business. It means everything to us that our customers get at least what you have paid for. We will continue to work hard to gain and keep your trust, and to provide you with the best vacation rental experience possible in Las Vegas.
Source: http://lasvegasretreats.blogspot.com/2011/05/las-vegas-retreats-gets-upgrade-from.html
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